Refund policy

1. All Sales Are Final

We enforce a strict No Returns, No Refunds, and No Exchanges policy. Once an order is placed and processed, it cannot be canceled, modified, or refunded for change of mind, incorrect size selection, or buyer's remorse. Please review your cart carefully before completing your purchase.

2. Exceptions for Damages or Defects

The only exception to this policy is if an item arrives damaged, defective, or if you received the incorrect product.

 Reporting Window: You must contact us via email within 7 days of the delivery date as tracked by the carrier.

 Required Documentation: Please include your order number, a clear description of the issue, and high-quality photographs of the damaged or incorrect item, including the packaging.

 Resolution: If the claim is verified, we will replace the item at no additional cost to you. If a replacement is unavailable due to limited stock, a store credit or refund will be issued at our sole discretion.

3. Shipping and Lost Packages

 We are not responsible for packages that are lost, stolen, or delayed in transit by the carrier.

 It is the customer's responsibility to provide an accurate and secure shipping address. We cannot offer refunds or replacements for orders shipped to an incorrect address provided at checkout.

4. Contact Information

For any inquiries regarding a damaged or defective order, please reach out to our support team at:

 Email: michael@arterburnink.com

 Business Hours: Monday – Friday, 9 AM – 5 PM MST